You may return incorrect or defective items within 14 days of delivery for a full refund. We'll also pay the return shipping costs.
If you need to return an item, please contact us on (08) 9317 2010 or email us at firstname.lastname@example.org
We currently ship Australia wide. If you require International Shipping please contact us on email@example.com and we may be able to arrange shipping for you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Any international duties or taxes incurred upon arrival are to be paid by the customer.
We use Australia Post or a local courier depending on the size of the order.
Our Current Postal Charges are
Up to $50.00 ($5.00)
$50.00 - $100.00 ($10.00)
$100.00 + flat rate ($4.50) ONLY ON ANNIE SLOAN PRODUCTS
$20.00 For a Larger item weighing between 1kg-2.5kg (single pot or a plant stand)
$40.00 For Multiple Larger items weighing between 2.5-5.0kg (multiple pots and/or plant stands)
For larger items, pots and plant stands etc, we us a local courier. Please select this option when purchasing these items. Select the courier option that matches your order quantity as above.
If you are purchasing both Annie Sloan products and larger items please select the courier option. This will cover the freight for your entire order.